About Us & FAQs

The Dyslexia Action Shop is an online shop that specialises in selling assessment tests, resources and interventions, and books, to help you assess and best support individuals in your care.

Running for over 30 years, it was initially launched as the Dyslexia Institute Shop and was bought by Real Group in 2017.

To support learners during their studies, we offer the Study Purchase Scheme that enables delegates on the Real Training and Dyslexia Action courses to access restricted assessments during their studies.

We are a busy team of three and are pleased to be able to offer personalised service and expert advice on products. We also work closely with educational psychologists through our sister companies, and can share their experience and advice with our customers.

Our FAQs

Ordering

How do I make an order?

All orders are placed through the website. You’ll need to create an account, which only takes a few minutes. Once you have confirmed your email address, you can place your order straight away!

Can you process PECOS orders?

Yes we can!

Payments

What payment options do you offer?

We accept all major debit and credit cards. We can also accept purchase orders for orders with a value of over £100 if you add the PO number at the checkout.

We will email you an invoice once the order is completed, with a 30-day payment option.

Delivery

How much is delivery?

For all orders under £150, delivery is £9.80.

For all orders over £150, you can enjoy free delivery (UK orders only)

We also offer next day delivery for £12.30.

How long is delivery time?

Expected delivery is within 5 working days. Any items not in stock will be put on backorder and sent when available.

We also offer next day delivery for an additional charge.

If you supply a mobile number, texts regarding delivery and tracking details will be sent to you.

Do you offer international delivery?

We are pleased to offer overseas delivery to most countries for an additional charge.

Please note, that all Local Duties and Import Charges will be payable by the customer and are not the responsibility of the Dyslexia Action Shop. Please check whether charges apply in your country before placing your order.

More information can be found on our Delivery & Returns page.

Returns

Can I return my order?

If you’re not happy with your order, then you can return it within 14 days of delivery, in saleable condition.

More information about our Returns process can be found here.

Discounts

Are there any discounts?

We are pleased to offer a 10% discount to current delegates of Real Training and Dyslexia Action. If this applies to you, email us and we’ll send you a one-time use discount code!

We also offer a 10% discount to members of the Dyslexia Guild. Please email us with proof of membership and we will send you a one-time use discount code.

Our email is shop@dyslexiaaction.org.uk.

Can I use multiple discount codes?

Unfortunately not! Only one discount code can be used at a time.

Can I use a discount code on all the products?

Our discounts are available on most products. If you’re unsure if a product is eligible for discount, simply get in touch with us and we’d be happy to advise.

Study Purchase Scheme

Where can I find more information about the Study Purchase Scheme?

We have a dedicated page here!